Return Policy

Last updated on Jan 1, 2024

At Vhandar, we prioritize customer satisfaction. If you are not fully happy with your purchase, we offer a simple and straightforward return process.

1. Eligibility for Returns

• Items must be returned within two days of delivery.
• They must be unused, in original packaging, and in the same condition as delivered.
• Perishable goods, hygiene products, and certain personal care items are not eligible unless they arrive damaged or defective.

2. Non-Returnable Items

• Perishable goods (food, beverages, produce)
• Personal care products (cosmetics, toiletries)
• Customized or personalized items
• Subscriptions

3. Initiating a Return

• Contact customer service via WhatsApp (9851357358) within the return window.
• Provide your order number, the item(s) to be returned, and the reason for the return.
• Our team will guide you through the return process.

4. Return Methods

• Courier Pickup: Free pickup is available for eligible returns.
• Drop-Off Locations: You may drop off your return at designated locations.

5. Refunds

Once the returned item is inspected, you’ll be notified of approval or rejection. Approved refunds will be processed to your original payment method within two days.

Shipping fees are non-refundable unless the return is due to an error (e.g., wrong or damaged item).

6. Damaged or Defective Items

For damaged or defective items, contact customer support with photos and descriptions. We will arrange for a replacement or refund.

7. Customer Support

For any return-related inquiries: Help & Support

We are available 24/7!

8. Changes to the Return Policy

This policy may be updated periodically. Please review it regularly for any changes.